[日本語求人] カスタマーサポート

トップクラスのソフトウェア企業で世界の明日を作りませんか？ヨーロッパ支社の新規設立にあたって、日本語のB2Bカスタマーサポートを募集しております。スタンプ1Gビザ、テレワークの方も大歓迎です。

ご興味のある方は、ぜひ、Cormac.OBrien@cpl.ie までCVをお送りください。

下記にお仕事の詳細をご紹介させていただきます。

Key Responsibilities
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect problems to appropriate resource
• Accurately process and record call transactions using a computer and designated CRM software
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates

ご質問ご不明点等ございましたら、お気軽にご連絡ください。
ご連絡お待ちしております！
Cplリクルートメント
Cormac O'Brien
Tel: 01 614 6125
Mail: Cormac.OBrien@cpl.ie