Japanese speaking customer Care Representative

弊社のカスタマーサービス部署ではフルタイム（週40時間）もしくはパートタイム（週20時間以下）で働いてくれる日本語話者の方を探しています。分野は問いませんが、仕事で使用する主要言語は英語なので、英語でのオフィス経験がある方が望ましいです（日本語使用率はだいたい１割程）。就労Visaのサポートはないので、就労できるVisaをお持ちの方のみ（Stamp 4 Visa もしくは期限が最低でも8か月以上のWorking Holiday Visaか学生visa)ご応募下さい。 興味がある方はCVを添えてメールにてご連絡下さい。

We’re currently recruiting for passionate Japanese Speaking Customer Service Advisors to join our fantastic team based in Dublin- Sandyford.

This is an excellent opportunity for anyone who has experience providing exceptional service to Clients who are looking for their next career move.
If this sounds like you, then you may be a great fit for Pitney Bowes

You are:
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.

You will:
• Constantly strive for Client satisfaction, quality and service levels targets
• Work with our Corporate and Public Service Client base to resolve all post sales queries
• Liaise with other business partners to resolve queries and improve the service to our Clients
• Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
• Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention
and increase PB revenue
• Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will
improve Pitney Bowes profitability
Seniority level
Associate
Full-time
Part-time
Customer ServiceInformation Technology